Refund Policy

Last updated: July 19, 2026

Slokas's core features — verse analysis, narration, and the scripture library — are free to use. This policy explains how refunds work for any paid plan or one-time purchase we offer now or in the future, paid for through PayPal and Razorpay.

1. What This Covers

This policy applies to any paid feature, plan, or one-time purchase made on Slokas through PayPal and Razorpay. It doesn't cover anything free — guest browsing, verse analysis, narration, and the core library remain free regardless of whether you've ever made a purchase.

2. Refund Eligibility & Fair Usage

If you're not satisfied with a paid purchase, you can request a refund within 7 days of the charge. Because Premium plans include AI-powered features with real infrastructure costs incurred immediately, refund requests are evaluated fairly based on feature consumption:

Minimal usage or accidental subscription: Refund approved.
Technical issue or billing error: 100% refund approved regardless of usage.
Substantial service consumption: If substantial AI conversations or audio generations have already been consumed during the billing period, a refund may be declined. Your Premium access will remain fully active through the paid period.

3. Subscriptions & Cancellations

If a plan renews automatically, canceling stops future charges but doesn't itself refund the current billing period — request a refund separately under §2 if you cancel shortly after a renewal and haven't used the paid period. You can cancel anytime from your account; canceling takes effect at the end of the period you've already paid for.

4. How to Request a Refund

Email privacy@slokas.app with the email address you paid with and, if you have it, the PayPal and Razorpay transaction or order ID. We'll confirm receipt and let you know the outcome — typically within a few business days.

5. How Refunds Are Processed

Approved refunds are returned to your original payment method through PayPal and Razorpay. We don't handle the funds directly, so the exact time it takes to appear in your account or statement depends on your bank, card issuer, or PayPal and Razorpay itself — this can take several business days beyond when we approve it.

6. Situations We Don't Refund

Requests made after the eligibility window in §2, outside the exceptions listed there;
Purchases made in violation of our Terms of Service;
Promotional credits, free trial periods, or discounts themselves (only the underlying paid amount, if any, is refundable);
A change of mind after substantially using a one-time digital purchase.

7. Chargebacks & Disputes

If something's wrong with a charge, please contact us first — most issues are resolved faster this way than through your bank or PayPal and Razorpay directly. Filing a chargeback without reaching out first can delay a resolution and may affect your ability to use paid features while the dispute is open.

8. Changes to This Policy

We may update this policy as our paid features evolve. Material changes will update the "Last updated" date above and, for active subscribers, apply from the next billing cycle onward — not retroactively.

9. Contact

Questions about a refund or this policy? Reach us at privacy@slokas.app or visit our Contact page.

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